Refund policy

Returns and Refunds – Cancellation

What is the returns policy?

The return period is 15 days. If the situation requires, we will extend this further.
In order to submit a return request please get in touch with our customer service at info@francescomaglia.it by providing all the details related to the purchase of the product and the reasons of the return.
Once our customer service team has received it, it will review it and get back to you with the following steps to take.
Please note: the article must be unused and in the same conditions it was received in. Freancesco Maglia reserves the right not to accept the returned article if it does not meet these requirements.

When will I receive the refund? Will there be additional costs to pay?

When we receive the merchandise, we will examine it and send you a notification via email of your right to be refunded/be sent a new product within a reasonable amount of time (1-3 working days after receiving the returned article). We will proceed with the refund using the same method of payment used for the purchase (in case of refund on a credit card, it will take place within 30 working days, in line with credit card norms), but we will withhold delivery fees.
Please note: the customer is responsible for customs duties applicable to the return of the purchased article.

Cancellations

If you decide to cancel your order prior confirmation of shipping, please email us at info@francescomaglia.it . We will immediately cancel your order and fully refund your payment.
Confirmation of cancellation will be emailed to you.
Unfortunately, once the order has been shipped, cancellations are no longer available and the order must be treated as a return.